Privacy Policy

At AKM Collection, we respect your privacy and are committed to protecting the personal information you provide when you use our website or purchase our products.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

When you browse our website, create an account, contact us, or place an order, we may collect information such as:

• Name
• Email address
• Phone number
• Billing and delivery address
• Order and purchase information
• Communication and customer-service information
• Information you voluntarily provide through forms or messages

We may also automatically collect limited technical information, such as browser type, device information, IP address, website usage information, and similar data, depending on the technologies used on our website.

2. How We Use Your Information

We may use collected information to:

• Process and deliver your orders.
• Confirm and communicate about your purchases.
• Respond to customer questions and support requests.
• Manage returns, exchanges, and refunds.
• Improve our products, services, and website.
• Maintain website security and prevent fraud or misuse.
• Send important service-related communications.
• Send promotional communications where permitted and where you have provided appropriate consent.

3. Payment Information

If you make a payment through our website, payment information may be processed by a third-party payment provider.

Where payment processing is handled by a third party, AKM Collection generally does not need to store your complete payment-card details on its own systems.

Payment providers may have their own privacy policies and terms governing how they process your information.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and provide a better shopping experience.

Cookies may also be used by certain third-party services integrated with our website.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

5. Sharing of Information

We do not sell your personal information as a normal part of our business.

We may share necessary information with trusted service providers when required to operate our business, such as:

• Courier and delivery companies
• Payment processors
• Website hosting and technical service providers
• Analytics or website-support providers
• Professional advisers where reasonably necessary
• Government authorities or law-enforcement agencies where required by applicable law

We only intend to share information as reasonably necessary for the relevant business, legal, security, or service purpose.

6. Marketing Communications

If you subscribe to promotional communications or otherwise provide appropriate consent, we may contact you about new products, offers, promotions, or other updates.

You can request to stop receiving promotional communications by contacting us or using an unsubscribe option where provided.

Service-related communications, such as order confirmations or important account messages, may still be sent when necessary.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing our agreements.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

If you follow a link to an external website, that website will have its own privacy policy and terms. AKM Collection is not responsible for the privacy practices of third-party websites.

10. Children’s Privacy

Our website is intended for general consumers and is not knowingly designed to collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, take reasonable steps to remove the information.

11. Your Privacy Choices

Depending on applicable law, you may have rights or choices regarding your personal information, including requesting access to or correction of certain information.

To make a privacy-related request, contact us using the details below. We may need to verify your identity before completing certain requests.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

13. Contact Us

For privacy questions or requests, please contact:

AKM Collection
House # 523, Awan Street, New Madina Colony, Lahore, Punjab, Pakistan
Email: info@akmcollection.com
Phone: +92 307 7065560